LEGAL

REFUND &
CANCELLATION.

How you can cancel or seek a refund for a product/service purchased through our Platform.

Last updated: October 9, 2025

01

Policy Overview

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

02

Refund Conditions

Service Not as Expected

If you feel the service received is not as shown on the site or as per your expectations, you must bring it to our customer service within 7 days of receiving the service. The team will review your complaint and take an appropriate decision.

Warranty Claims

For complaints regarding services that come with a warranty from the manufacturers, please refer the issue to them directly.

03

Refund Processing Timeline

In case of any refunds approved by Enthyuzm, the following timelines apply:

Refund Approval

7–14 business days

Credit Card

5–7 business days

Debit Card

7–10 business days

Net Banking

7–10 business days

UPI / Wallet

3–5 business days

Maximum Timeline

14–21 business days

Refund Guarantee

Enthyuzm guarantees that all approved refunds will be credited back to the original payment method within the specified timeframes. If you don't receive your refund within the mentioned period, contact our customer support immediately.

04

How to Request a Refund

  1. Contact our customer service team within the specified time frame
  2. Provide your order details and reason for refund/cancellation
  3. Submit any required documentation or evidence
  4. Wait for our team to review and process your request
  5. Receive confirmation and refund (if approved)

Required Information

  • Order number and date of purchase
  • Service details and description of issue
  • Photos (for damaged/defective items)
  • Contact information for follow-up
05

Important Notes

  • All refund and cancellation requests are subject to verification and approval
  • Refunds will be processed to the original payment method
  • Processing time may vary based on your bank or payment provider
  • Shipping charges are non-refundable unless the product is defective
  • Custom or personalized products may not be eligible for refund
06

Contact Customer Service

For refund and cancellation requests, please contact our customer service team:

Business Name

Enthyuzm / Ashmit Singh

Email

support@enthyuzm.com

Hours

Mon–Fri, 9:00 AM – 6:00 PM IST

Response Time

24–48 hours (business days)

Get in Touch